Position Description:

The Human Resources Generalist/Recruiter is responsible for all or part of these areas:

• Recruiting and staffing logistics
• Employee orientation, development, and training
• Performance management and improvement systems
• Compensation and benefits administration
• Employee safety, welfare, wellness and health
• Employment and compliance to regulatory concerns and reporting
• Policy development and documentation
• Company employee communication
• Employee relations
• Employee services and counseling
• Organization development

This position requires extensive recruiting, staffing, & training.

Primary Objectives:

• Build a talented, high performing, dedicated team
• Perpetuate a culture that emphasizes:
  • Great food and great service in a clean, safe, exciting atmosphere;
  • Commitment to teamwork and concern for one’s co-workers;
  • A good day’s work for a good day’s pay

Essential Duties and Responsibilities

1. Use traditional and non-traditional resources to identify and attract quality candidates e.g. attend job fairs and community network events, post ads for employment on various sites, etc.
2. Evaluate applicants, conducting multi-step interviews & assessments and performing pre-employment reference and background checks.
3. Call a high volume of hourly candidates to conduct Phone Screen interviews (up to 10 a day).
4. Use past performance as is a primary indicator of future success, asking the questions necessary to have an accurate assessment of each candidate’s likelihood of success.
5. Understand and assess a candidate’s non-verbal behavior.
6. Pay attention to the details by selecting candidates who make for detailed employees.
7. Match candidates to the role(s) whereby the candidates will have the highest likelihood of success.
8. Make the hiring decision.
9. Train staff in a variety of positions, e.g. FOH, BOH, supervisory & management as well as business office staff e.g. marketing manager, bookkeeper, administrative assistant, etc.
10. Determine staffing needs by reviewing trends and communicating with management
11. Manage the performance evaluation process. Coach and assist management staff with employee relations.
12. Administer employee benefits including open enrollment and addresses related questions or issues.
13. Oversee FMLA, leave administration, and workers’ compensation claims.
14. Manage HRIS systems to support and maintain employee data.
15. Perform general Human Resources tasks e.g. filing, maintain company organization charts & employee directory, etc.
16. Assists in the operation as needed.

Qualifications

• At least two (2) years of recent high volume full life cycle recruiting experience with the primary focus on hourly employees in a fast paced hospitality environment—our ideal candidate has the wisdom and experience gained from in-depth interviews with numerous applicants over the years.
• Strong ability to interview candidates and pay close attention to detail; must be able to match potential candidates to the appropriate job and or jobs.
• Experience in developing sourcing strategies.
• Ability to multi-task, schedule, and track interviewees for a variety of different jobs.
• Strong systems skills and familiarity with applicant tracking systems, social media, job boards (Monster, CareerBuilder & Indeed) and other recruiting technologies.
• Proficient with on-boarding and new-hire process and paperwork: I-9 paperwork, W-4, background checks, job applications.
• Specialized training in employment law, compensation, organizational planning, organization development, employee relations, safety, training, and preventive labor relations is desirable.
• Strong computer skills including Word, Excel, and Outlook.
• 50 WPM typing skills.
• Strong relationship and social skills, able to adapt easily with a diverse workforce.
• Effective oral and written communication.
• Able to maintain a high level of confidentiality.
• Bachelor's degree and PHR/SPHR/SHRM-CP/SHRM-CP  are desirable.

You’ll thrive in this position if you are:

• Passionate about the hospitality industry and love working with people both on the phone and in-person.
• Energetic, self-motivated, results-driven, and competitive.
• Adaptable and can change directions when priorities and personalities shift.
• Comfortable communicating in a direct, forthright manner
• Able and willing to work a flexible and varied schedule, including occasional evenings and Saturdays as needed.
• Available throughout the peak holiday season from November 1 through December 31.
• Smoke-free during work hours.

Physical Demands of the HR Generalist's Job

The employee is required to talk, hear, and freely move about the facility. The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard. The employee is often required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. Physical abilities include the ability to lift 25 lbs.

Work Environment for the HR Generalist's Job

While performing the duties of this job, the employee is exposed to a kitchen environment, which includes hazards such as extremes of hot and cold, cuts, burns, and falls. The noise level in the work environment ranges from quiet to loud.

Recruitment and Staffing

• Conducts periodic meetings to identify recruitment strategy for upcoming staffing needs with skills and levels required.
• Develops and researches new and creative sourcing and recruiting strategies for open positions
• Acquires top talent by joining affiliated networking/recruitment groups in the Tampa bay area
• Manages the recruiting of all exempt and nonexempt personnel, including temporary employees; conducts new-employee orientations; monitors career development program, writes and places advertisements.

Training and Development

• Creates and implements a performance management system that includes performance development plans (PDPs) and employee development programs.
• Creates and implement a training system that addresses training needs assessment, new employee orientation or on-boarding, management development, production cross-training, the measurement of training impact, and training transfer.
• Assists managers with the selection and contracting of external training programs and consultants.
• Creates and provides education and materials to managers and employees including workshops, manuals, employee handbooks, and standardized reports.
• Maintains employee training records.

Human Resource Information Systems

• Maintains employee specific data, including pre-employment documents, government forms and all other information related to time and attendance, benefits, wages, paid time-off, etc. Prepares and analyzes reports that are necessary to carry out the functions of the company. Prepares periodic reports for management, as necessary or requested.
• Manages the development and maintenance of the Human Resources sections of both the Internet, particularly recruiting, culture, and company information; and Intranet sites.
• Fully utilizes Human Resources software to the company's advantage.

Compensation

• Assists with the monitoring of the company wage and salary structure and the variable pay systems within the company including bonuses and raises.
• Provides competitive market research and prepares pay studies to help establish pay practices and pay bands that help to recruit and retain superior staff.
• Provides payroll processing backup support. Partners with accounting and payroll to maintain the payroll data base.
• Participates in one salary survey per year.

Benefits

• Provides day-to-day benefits administration services. Assist employees with any claim issues.
• Develops and schedules benefits orientations and other benefits training.
• Administers the 401(k) plan and completes yearly compliance reporting.
• Administers disability and worker's compensation claims.
• Recommends changes in benefits offered, especially new benefits aimed at employee satisfaction and retention.

Employee Relations

• Assists with the development of Human Resources policies for the company with regard to employee relations.
• Partners with management to communicate Human Resources policies, procedures, programs and laws.
• Recommends employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation.
• Participates in the conduct of investigations when employee complaints or concerns are brought forth.
• Advises managers and supervisors about the steps in the progressive discipline system of the company. Counsels managers on employment issues.
• Assists with the implementation of company safety and health programs. Tracks and posts OSHA-required data and files reports.

Law

• Complies with all existing governmental and labor legal and government reporting requirements including any related to the Equal Employment Opportunity (EEO), the Americans With Disabilities Act (ADA), the Family and Medical Leave Act (FMLA), Employee Retirement Income Security Act (ERISA), the Department of Labor, worker compensation, the Occupational Safety and Health Administration (OSHA), the Affordable Care Act (ACA), and other requirements as needed.
• Assists management in minimizing company exposure to lawsuits.
• Protects the interests of the company in accordance with company Human Resources policies and governmental laws and regulations.

Organization Development

• Assists with the implementation of a process of organization development that addresses issues such as succession planning, superior workforce development, key employee retention, organization design, and change management.
• Assists with employee communication and feedback through such avenues as company meetings, suggestion programs, employee satisfaction surveys, newsletters, employee focus groups, one-on-one meetings, and Intranet use.
• Helps monitor the organization’s culture so that it supports the attainment of the company's goals and promotes employee satisfaction.
• Assists management with staff training, health and safety, culture and communications.

Other duties as assigned

The Human Resources Generalist/Recruiter assumes other responsibilities as assigned by the owner/president.

Conclusion

This job description is intended to convey information essential to understanding the scope of the Human Resources Generalist/Recruiter's position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

You’ll thrive in this position if you are:

• Results driven: you are conscientious and persistent about producing timely, high quality results. While you enjoy your latest accomplishment, you are always focused on hitting your next goal.

• Adaptable: you welcome a fast-paced environment and can change direction rapidly when priorities shift and personalities change.

• Service minded: you’re a people person who effortlessly provides exceptional support whether it’s over the phone or in person.

• Level-headed: you naturally let things roll right off your back and are relaxed and easy-going in the face of adversity.

Here’s more of what you’ll get to do:

• Review and screen a high volume of hourly applicants in the Applicant Tracking System and create a list to be phone screened

• Call a high volume of hourly candidates to conduct Phone Screen interviews (up to 10 a day)

• Email candidates to guide them through the application and assessment process.

• Determine staffing needs by reviewing trends and communicating with management

• Communicate with managers & staff hires and collect interview feedback

• Market Research to include: local competitors, wages by position and current hospitality sourcing strategies

• Use sourcing tools and techniques to identify hourly candidates such as resume boards, online social media (FaceBook/Instagram), job fairs, cold-calling, traditional networking and referrals

• Develop strong relationships with local Outreach Programs, Colleges, Culinary Schools and Work Source Centers. (These sources require on-going communication and partnership)

• Attend Job Fairs when needed

• Manage the recruiting process including interview, background screen and offers.

Compensation

We offer top pay and our benefits include:

• Working alongside a talented, friendly, long-term staff who share their knowledge and experience
• Two weeks vacation pay
• Bonuses
• Individual medical coverage with a substantial employer contribution
• 401k plan with a company match
• Employee discounts
• And CLOSED on Sundays, Christmas, and Thanksgiving Day